Privacy Policy

Last Updated: April 24, 2025

1. Introduction

Talk To Scribe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-based essay generation service, website, and related applications (collectively, the "Service"). The Service allows you to call in, interact with a conversational AI powered by ElevenLabs to generate an essay, and receive a link to the essay via text message through Twilio.

Please read this Privacy Policy carefully. By using the Service or opting in to receive text messages, you agree to the collection, use, and disclosure of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our Service, including but not limited to:

• Contact information (name, email address, phone number).
• Account credentials (username, password).
• Payment information (processed securely through our payment processor, Stripe).
• Preferences and settings.
• Writing samples you provide to customize essay styles.
• Phone number for SMS delivery of essay links, provided only with your explicit opt-in consent.

Conversation Data

When you use our voice-based essay generation service powered by ElevenLabs, we collect:

• Audio recordings of your conversations with our AI agent.
• Transcriptions of these conversations for processing and essay generation.
• Generated essays based on your conversations.
• Metadata about your usage (time, duration, frequency, call details).
• WebSocket data (e.g., real-time audio streams) processed through ElevenLabs and Twilio integrations.

Audio recordings and transcriptions are processed by ElevenLabs to enable real-time conversational AI and essay generation. These are stored securely and used only for the purposes outlined in this policy. ElevenLabs may temporarily retain audio data to improve its AI models, subject to its privacy policy.

Automatically Collected Information

When you access our Service, we automatically collect certain information from your device, including:

• IP address and approximate location information.
• Device information (type, model, operating system).
• Browser type and version.
• Usage patterns and interactions with our Service.
• Referral source.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small files placed on your device that allow us to enhance and personalize your experience.

We use the following types of cookies:

• Essential cookies: Necessary for the operation of our Service.
• Analytical/performance cookies: Allow us to recognize and count visitors and analyze how users navigate our site.
• Functionality cookies: Enable us to personalize content for you.
• Targeting cookies: Record your visit to our site, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. Use of Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service, including real-time conversational AI powered by ElevenLabs and SMS delivery via Twilio.
• Process transactions and manage your account.
• Generate essays based on your conversations and deliver links via SMS.
• Send you technical notices, updates, security alerts, and support messages.
• Send SMS messages containing essay links, only with your explicit consent.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities in connection with our Service.
• Detect, prevent, and address technical issues, fraud, and illegal activities.
• Develop new products and services.
• Comply with legal obligations, including retaining proof of opt-in consent for SMS messaging as required by Twilio and applicable laws.

5. SMS Messaging and Opt-In Requirements

Our Service uses Twilio to send SMS messages containing links to your generated essays and handle inbound/outbound calls for conversational AI. We comply with Twilio's Messaging Policy, Acceptable Use Policy, and applicable laws, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, to ensure responsible messaging and communication practices.

Opt-In Consent

We will only send you SMS messages if you provide explicit opt-in consent. You may provide consent by:

• Entering your phone number in our opt-in form and confirming your agreement to receive SMS messages.
• Texting a keyword (e.g., "START" or "SCRIBE") to our designated phone number.

By opting in, you agree to receive SMS messages from Talk To Scribe containing links to your generated essays and occasional service-related updates. Consent is limited to these purposes and does not extend to marketing messages unless explicitly stated.

Sender Identification

All SMS messages will clearly identify Talk To Scribe as the sender. Our phone number and business name will be visible in the message or associated with the sending number.

Opt-Out Mechanism

You may revoke your consent to receive SMS messages at any time by replying with a standard opt-out keyword, such as "STOP," "STOPALL," "UNSUBSCRIBE," "CANCEL," "END," or "QUIT." Upon receiving an opt-out request, we will send one final message to confirm that you have been unsubscribed. No further messages will be sent unless you opt in again.

Message Content and Frequency

SMS messages will primarily contain links to your generated essays. We may also send service-related messages, such as confirmation of opt-in or opt-out. Message frequency depends on your usage of the Service but will typically be one message per essay generated. We do not send messages designed to evade detection or engage in practices like "snowshoeing" (spreading messages across multiple numbers to avoid detection).

Retention of Consent Records

We retain proof of your opt-in consent (e.g., timestamp, phone number, and opt-in method) as required by law and Twilio's policies. This data is stored securely and may be retained even after you opt out, in accordance with local regulations or best practices (e.g., TCPA compliance).

6. Sharing of Information

We may share your information with:

Service Providers

We use third-party service providers to help us operate our business and the Service, such as:

• ElevenLabs: Processes audio recordings, transcriptions, and real-time conversational data to power our AI agent. ElevenLabs may temporarily store audio data to provide low-latency, human-like voice interactions and improve its AI models, subject to its privacy policy.
• Twilio: Handles phone calls, SMS delivery, and WebSocket streams for real-time audio and text message transmission, in compliance with its privacy and security policies.
• Grok 3: Generates essays based on conversation data.
• Stripe: Processes payment information securely.
• Analytics providers: Help us understand how users interact with our Service.

These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. ElevenLabs and Twilio comply with strict data protection standards, and your audio and SMS data are processed in accordance with their respective privacy policies.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

7. Data Security

We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include:

• HTTPS encryption for all data transmission.
• Encryption of sensitive stored data, including audio recordings and transcriptions.
• Regular security assessments.
• Access controls for our systems and databases.
• Secure handling of payment information through our payment processor.
• Secure WebSocket connections for real-time audio streams via Twilio and ElevenLabs.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your information indefinitely or until you request its deletion. This includes your account information, conversations, audio recordings, transcriptions, generated essays, and SMS consent records. We retain this data to provide you continuous access to your essays, improve our Service, and comply with legal obligations (e.g., retaining proof of SMS consent).

Upon account deletion, we will delete or anonymize your personal information, conversations, audio recordings, transcriptions, and essays within 30 days, except where we are required to maintain certain information for legal purposes. SMS consent records may be retained longer to comply with regulatory requirements (e.g., TCPA).

9. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request copies of your personal information, including audio recordings and SMS consent records.
• Correction: You can request that we correct inaccurate information.
• Deletion: You can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Objection: You can object to our processing of your information.

To exercise these rights, please contact us using the information in the "Contact Information" section below. If you opt out of SMS messaging, you may still use the Service but will not receive essay links via SMS.

10. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. For significant changes, we may also notify you via email or SMS (if you have opted in).

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, our data practices, or SMS messaging, please contact us at:

Talk To Scribe
Email: privacy@talktoscribe.com
Address: 202 S 1st St. Colwich, KS 67030